Sony is pulling Cyberpunk 2077 from the PlayStation Store and offering full refunds for anyone who bought the game from the digital storefront, the company said on Thursday. If you want to start the refund process now, Sony says to visit this site and sign into your PlayStation account to submit a request.
However, later on Thursday evening, Sony said it is “aware some users are experiencing issues” accessing the refund form. If you’re seeing issues, you may want to try again later.
Cyberpunk 2077 has already been removed from the PlayStation Store for a few Verge staffers on their PS5s, and the game doesn’t come up in a search for “Cyberpunk 2077” on the web version of the store. Following older, online listing links to the game will show its store page, but with the option to wish list it only.
Postrelease, many gamers had reported multiple bugs and issues with Cyberpunk 2077, particularly on the older, base PS4 console. Earlier this week, CD Projekt Red offered refunds for anyone who bought the game on console, but directed people to retailers or digital stores where the game was purchased.
“First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase,” CD Projekt Red said in a message posted on its website and on Twitter. “We should have paid more attention to making it play better on PlayStation 4 and Xbox One.
“[I]f you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy.”
But many consumers found it difficult to get refunds, either through stores like GameStop or on digital stores like the PlayStation Store, which has presumably led to Sony drawing a line in the sand and making it clear that it will offer full refunds. To be clear, if you’ve purchased the game, and don’t want a refund, you are perfectly able to continue playing.
CD Projekt Red is currently working on a series of “large patches” for the game. The first is set for release in January 2021, the second for February. According to CD Projekt Red, these patches will address the most prominent issues with the game.